Get in touch

Connect. Interested in working together? Drop us a line and let’s chat!

hello@pivotmade.com 27762 Vista Del Lago, Suite A-7
Mission Viejo, CA 92692

Services approach. We’re Shopify Plus experts with a proven track record of creating, scaling, and optimizing DTC and B2B brands through design and development – creating addictive digital experiences and increasing profits at every consumer touchpoint.

Run a free audit. Let’s talk about your project.
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    Discovery + Project Scope.

    Our discovery process starts with a comprehensive assessment of your business. We analyze your position in the competitive market, explore the latest technological advancements, and then, as partners, strategically prioritize the next optimal steps to build our project scope that will propel your ecommerce success.

  • Execution.

    We focus on delivering a seamless and transparent workflow experience with our clients. Utilizing the Kanban methodology, we consolidate all project details into a comprehensive plan within a centralized virtual location. Our producers ensure progress, providing continuous communication between key stakeholders, day-to-day executors, and any extended partners involved in the project.

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    Ongoing Success.

    PIVOT recognizes that the best partners maintain an ongoing relationship with clients to ensure their continued success. Consider us an extension of your team – working hand in hand, constantly optimizing your ecommerce site to exceed your long-term goals.

Our expertise

Trust, delivered. The engineering partner for ambitious, global brands, built by experts who care about the craft.

Results, proven. Seven years, 60+ stores, and a whopping $1.14 Billion in online revenue for PIVOT clients on Shopify in 2023 alone – we’re the Shopify Plus agency you’ve been searching for.

  • Total client GMV (2023) $1.14B
  • Years in ecommerce 15+
  • Brands served 65
  • Client retention 95%
  • In-house team 100%
  • Full-time employees 16

Valued partners. Our technology partnerships run wide – ensuring we deliver the best growth solutions and optimized tech stack to support our clients’ needs.

  • Shopify Plus is a cloud-based, fully-hosted enterprise ecommerce platform. Together, we deliver scalability and addictive customer experiences for high-growth, high-volume brands, building a better shopping experience for consumers everywhere.

  • Okendo is a customer marketing platform that empowers brands to turn one-off transactions into ongoing relationships by better understanding customer preferences and behaviors, delivering more personalized experiences and enabling customer advocacy.

  • Providing exceptional customer service is now a baseline requirement for leading brands. Gorgias is the ecommerce helpdesk that transforms customer service into a profit center, enabling merchants to manage all of their customer interactions in a unified platform.

  • Klaviyo is an ecommerce marketing automation platform built for growing brands through 1:1 personal communication, at scale, across web, email, SMS, and social.

  • Tapcart gives merchants the tools to launch and manage their own owned mobile app, providing an additional sales channel for Shopify stores, with no coding required.

  • As the leading subscriptions payment platform for Shopify merchants, ReCharge aids merchants by enabling long-term relationship creation with their consumers.

Full capabilities

  • Custom Theme Design + Development
  • UI/UX Design
  • User Experience Strategy for Online Shopping
  • Mobile First Design
  • High-Fidelity UI Design + UX Prototyping
  • Frontend Micro-Interactions
  • Responsive Frontend UI Development
  • Platform + Data Migration
  • Custom Shopify Functionality
  • Custom App Development
  • API Development + Integration
  • ERP Integrations
  • 3rd Party Integrations
  • User Management + Permissions
  • Quality Assurance
  • Project Management
  • Ongoing Support + Services
  • Benchmark Strategy Assistance
  • Site Recommendations + Improvements
  • Project Plans + Timelines
  • Status Reports + Weekly Check-ins

Ready to pivot? The engineering partner for ambitious, global brands, built by experts who care about the craft.